July 11, 2021
Message to Our Current Clients:
As many of you already know, we are now using thera-LINK, a secure video service for online sessions. We chose thera-LINK because it’s very user friendly. That said, there are some very important things you’ll need to know in order to avoid the potential frustration of not being able to connect at our scheduled appointment time.
If you are a current client, we have already added you as a client on thera-LINK. The system automatically generated an email that contains a link that you MUST click on to accept the invitation and join thera-LINK. When you click the link, you’ll create your password and type in some other information. That first email might go to your junk/spam/clutter file, so go ahead and look for that at your earliest convenience.
As soon as you have your log in information, you can log into thera-LINK. The dashboard will list your appointment details after we schedule it with a green join button that is available 2 hours prior to your appointment. The portal also has a menu on the left called support, which can further answer any questions.
If you’re using a PC, Mac, or Android device, please use Chrome, Firefox, or Safari version 12.2 or greater. If you are using an iPhone or iPad, use Safari 12.2 or higher. Other information regarding technical requirements can be found here.
Rebooting your computer before a session is a good idea especially if you’ve used other applications during the day that utilize your speakers/camera/microphone - not required but it’s often helpful with some systems.
Once you’ve logged in, you can click on the settings menu to upload a picture of yourself if you’d like. thera-LINK auto detects your time zone and your appointments will be displayed accordingly.
Finally, keep in mind that when using thera-LINK, the more bandwidth you have available, the better your connection will be. Therefore, if you’re planning on using a phone or tablet, connecting to Wi-Fi will vastly improve the session. Disconnections may occur.
If you get disconnected, your Practitioner will restart the session on their side. If you don’t see them in a few minutes, go back to the Dashboard and click the green join button again. They will call you if more than 5 minutes have elapsed.
We are looking forward to meeting with you using this technology. If you have any questions, feel free to call me or leave them below:
January 17, 2021
September 25, 2020
Reiki treatments are not intended to substitute for the medical expertise and advice of your health care provider(s). If you have an ongoing medical condition, we encourage you to discuss any decisions about our treatment or care with your healthcare provider.
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